Coordination with Local Authorities

Terna’s approach for the territory is applied above all for building new lines and mainly consists of an engagement process of the local institutions (Regional and Local Authorities, Parks, etc.). This process also includes listening to the opinions of stakeholders and finding a shared solution for placing the new infrastructures as well as renewing already existing ones. Dialogue between Terna and the regional institutions involves 20 resources from the Grid PlanningDefinition of the usage plans, for a specific period of time, for the available means of production andtransmission, in order to satisfy the energy requirements with respect to quality and continuity of service. and DevelopmentWorks on the electricity grid which lead to the adjustment or upgrading of the transport, transformation,connection and interconnection capacity, or an increase in operating flexibility of the grid, or the removal ofgrid elements. Department which devote approximately 20% of their working time to institutional meetings and joint surveys with all the parties involved. Activity is intensive since the process that comes before and goes along with the authorization for building the new works is highly complex.

The pre-authorization procedure that lasts an average of three years is divided into the following six phases:

  • meetings for defining and rendering official the collaboration within the Strategic Environmental Assessment;
  • meetings for defining a system of criteria for analyzing the territory and selecting the alternatives having the least impact on the territory;
  • meetings for applying the criteria to the territory and identifying the corridor where the work has to be built;
  • meetings for defining the feasibility areas within the corridor and rendering official the relative memorandums of understanding;
  • meetings for defining and rendering official agreements on compensation measures;
  • meetings with city councils for presenting the shared location identification and the contents of the agreements.

The authorization procedure that is carried out through coordinated activity of the various departments involved, lasts approximately two years.

An example that illustrates with concrete references the dialogue activity with stakeholders of the territory is described in the box “Highlight:Upgrading the Province of Lodi”.
The box “Highlight:Valcamonica: presentation to the Local Authorities” illustrates Terna’s interest in giving value to the stakeholder engagement process which is part of its approach toward the territory.



Survey on a sample of the population

In May 2008, through the specialized company Gfk-Eurisko, Terna conducted a telephone survey on a sample
of 1,500 people representative of the national population over 18. The survey was aimed at sounding Terna’s
image and, in particular, the expectations towards the company and relative opinions regarding the presence
of electricity lines on the territory and its social responsibility initiatives. Last year’s Sustainability Report
included results and outcomes of similar surveys conducted previously.

Responses were processed for the total of the sample population as well as for other segments of the population.
Both segments did not register any significant differences in their knowledge and expectations of Terna.

With regard to Terna’s image, the following were the most significant results:

  • as in the previous surveys, an overall knowledge of Terna is confirmed (spontaneous, guided and prompted)
    that does not exceed 20% of the sample (nearly 30% in the most educated and affluent segment of the
  • among those that know Terna, 36% properly identifies at least one element of its mission;
  • also among those that know Terna, the company is associated with the following characteristics of respondents between 69% and 58%, in decreasing order):
  • is technologically advanced;
  • is a leading company in the electricity sector;
  • is sensitive to ecology issues and respects the environment;
  • offers a high-quality product;
  • acts in Italy’s best interest;
  • invests in improving the electricity sector;
  • is economically solid.

Compared to the previous editions, Terna’s awareness towards the environment increased by 14% in the
national public opinion (from 46% in February 2007 to 60% in May 2008).

The following most widespread expectations of Terna were confirmed:

  • being sensitive to ecology and environmental issues and respecting the environment (50% of those who
    know Terna).

The above are followed by these expectations, reaching 30% of those who know Terna:

  • being capable of quickly solving crises such as black-outs;
  • not only thinking of profits, but also acting in the best interests of the country and of the Italians;
  • being run by serious and reliable managers (this expectation ranks lower, 23%, in the elite segment).

An awareness of ecology issues as Terna’s strong point emerged from the comparison between expectations
and recognized characteristics.

The following aspects emerged regarding the reaction to the presence of electricity lines:

  • in the total sample, also inclusive of those who do not have direct experience with the presence of electricity
    lines near their homes, 64% of citizens feels that the presence of electricity lines is not bothersome, 33%
    quite bothersome, 20% very bothersome, 13% annoying;
  • 40% of citizens sees Electricity Systems within a 500 meter radius of their home; 22% of citizens sees large
    systems (systems that are likely to belong to Terna);
  • among the latter, 58% feels these are not bothersome, while 40% feels their are quite bothersome, 24%
    very bothersome and 16% annoying.

Most of the population does not see the presence of electricity lines, even near home, as being too
bothersome. The situation changes in view of the prospect of new electricity lines being built near their homes
(within a 500 meter radius):

  • the majority (52%) would not accept it, and nearly one fourth of the sample population would actively
    oppose it. The amount of those contrary rises (56%) among those that already see a large Electricity System
    from their home since the tendency to actively oppose the building rises (32%);
  • the presence of a pylon is seen above all as being a health related issue (76%), a safety issue (68%) and
    lastly as an aesthetic problem (56%).

With regard to initiatives in the field of social responsibility, Terna should engage in the following:

  • contribute to reducing the greenhouse emissions and promote energy savings (80%);
  • guarantee employee safety (72%);
  • reduce the visual and environmental impact of its systems (45%);
  • inform schools and families on electricity (45%);
  • finance cultural and social solidarity initiatives (17%).

These priority indications are the same provided by the sample with reference to electricity companies in
general: energy savings and efficiency as well as employee safety prevail over reducing the visual impact of
the systems. This could possibly reflect the scant knowledge regarding Terna and the characteristics of its
business: a partial confirmation is based on the percentage of failed responses (18% in the questions about
Terna, 5% in the questions about electricity utilities).


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